Cancellation & Refund Policy

Nothing is charged when you submit an inquiry on this site. Sending a request through the booking page or contact form starts a free planning conversation with one of our guides — no card details are collected and no payment is due at that stage.

A deposit is only requested once your guide has confirmed dates, group size, and a firm itinerary price with you directly. The refund tiers below apply from the date that deposit is paid.

A 25% deposit secures your dates and group booking. The remaining balance is due 45 days before departure. For bookings made within 45 days of departure, full payment is due at the time of booking.

Refunds are calculated from the date you notify us in writing (email or WhatsApp), based on how far out your departure date is:

• 60+ days before departure: Full refund of amounts paid, minus a 5% processing fee.
• 30–59 days before departure: 50% refund of amounts paid.
• Fewer than 30 days before departure: Non-refundable. At this point we’ve already committed payment to hotels, guides, and transport on your behalf.

Some inclusions — round-trip international flights, Shinkansen passes, and festival or seasonal tickets in particular — are booked with third parties and may carry their own, stricter non-refundable terms regardless of timing. Your guide will flag any of these before you pay a deposit.

One free date change is included if requested more than 30 days before departure, subject to availability. Date changes inside 30 days are treated as a cancellation under the tiers above plus a new booking.

On rare occasions we may need to cancel or significantly change a departure — insufficient group size, severe weather, or events outside our control (force majeure). If this happens, you’ll be offered, at your choice:

• A full refund of all amounts paid, or
• Transfer to a different departure date at no extra cost.

We are not responsible for costs you arrange independently of us (e.g., flights booked outside your package), which is why we strongly recommend travel insurance — see below.

We strongly recommend travel insurance that covers trip cancellation, interruption, and medical emergencies, purchased shortly after booking so pre-existing-condition windows aren’t affected. It’s available as an add-on when you book, or you’re welcome to arrange your own.

Email leonis2498@gmail.com or message your guide directly on WhatsApp with your name and booking details. We’ll confirm your refund tier and timeline in writing within 2 business days.

If any of this is unclear, ask before you pay a deposit — not after. Your guide can walk through exact numbers for your specific trip during the free consultation. See also our FAQ and Terms of Service.